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Verified Reviewer
New Reviewer
My business is very much damaged by Namecheap (Customers Alert)
My business is very much damaged by Namecheap (Customers Alert)
My business is very much damaged by Namecheap (Customers Alert)
My business is very much damaged by Namecheap (Customers Alert)
My business is very much damaged by Namecheap (Customers Alert)
My business is very much damaged by Namecheap (Customers Alert)
I bought 4 domains from www.namecheap.com and paid for them in full. They charged my account and withdrew the fee. I got a receipt that the transaction was successful and that I purchased the domain with the date and time. Then, without notifying me, the business...
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ID
#3265610 Review #3265610 is a subjective opinion of poster.
Cons
  • Do not cover their mistake when they damage you
  • You might end up in trademark battle
  • Put all the weight on your shoulders when they messed up
Preferred solution
Deliver product or service ordered
New Reviewer

POOR CUSTOMER SERVICE

poor listening skills, replies to email is hit and miss, each reply is a different team member, and each give you a different RESPONSE. EXPERIENCE HAS BEEN HORRIBLE

User's recommendation: AVOID.

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ID
#3612447 Review #3612447 is a subjective opinion of poster.
Location
Nashville, Tennessee
Preferred solution
just want to re-new a domain. customer for a year with multiple domains in family.

Refund and poor bot communication

I asked the for a refund or to buy another domain name and its saying I never asked. I dont have record of the exact date in my side but I asked a day or two after my purchase
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ID
#3605222 Review #3605222 is a subjective opinion of poster.
Location
Rockford, Illinois
New Reviewer

Speak with the representative

If I ever get this issue resolved I will never use them again Never use this servic6 I've been trying to reach someone for days this has been the worst experience I've ever had trying to get signed to get signed up to any service they are unprofessional and Don't seem to be concerned about their customers
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ID
#3603799 Review #3603799 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$8
Preferred solution
Full refund

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New Reviewer

This company does not offer a telephone service so you cannot speak with a rep to resolve issues.

This company does not offer telephone service, so you cannot speak with a rep to resolve issues. Get another company if you want to set up a web site.

User's recommendation: Don't bother with this company.

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ID
#3599944 Review #3599944 is a subjective opinion of poster.
Location
Cathedral City, California
New Reviewer

Transfer domain

Steril beeping noise. No answer, no ring. y'all suck. ... jdnvjsajsdhf;jsduhfufbjfbaksjdbfueryiiuoednf;jsbc;ksdjbvaskdhvsdf;jsdfbskjdbfisudfisbdfksbfks
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ID
#3584573 Review #3584573 is a subjective opinion of poster.
Location
Savannah, Georgia

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New Reviewer

Recurring charge, locked out, status of TLD tpdungan.com

1. Locked out of account username=tpdungan & never can reset password by username, domain or email. 2. What is status of my new TLD tpdungan.com and 2 mailboxes? 3. What is status of older domain tpdungan.miami? 4. I never authorized a recurring charge of $23/month. I paid once for each domain and for starter mailboxes not business email. Travis P Dungan 954654****

User's recommendation: Be very careful especially with payment methods.

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ID
#3545793 Review #3545793 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Need help with accessing my email

When calling the number that namecheap posted as the CS number, it was a fax line not an actual phone number!! Not good!!

User's recommendation: Don't buy any services from namecheap.com becausae they do not have a Customer Service department that you can speak to!

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ID
#3517219 Review #3517219 is a subjective opinion of poster.
Pros
  • Cheap price
Cons
  • No customer service
Preferred solution
help accessing my private email account

Do you handle the https billing

I never got a clear answer whether you handle the security certificate update, wix or a third party .

User's recommendation: Don't try to get any service because the bot usage is very frustrating.

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ID
#3468147 Review #3468147 is a subjective opinion of poster.
Location
Meridian, Idaho
New Reviewer

Impossible to get an answer from even their bot. I feel they should have a 24/7 online support that that works. Don’t just say you have this service. Deliver on it by making it accessible.

I try to buy web hosting for domain name already bought elsewhere. No website yet. The only two option for the transaction is new domain or existing domain. I do have an existing domain but it was bought elsewhere. How do I make the purchase? For existing domain they assume that the domain was bought with Namecheap. What about if it was bought elsewhere can I still host there or not? Who can answer that question. Its been two days of wait and I tried every source of contact!

User's recommendation: Is thr webhosting service only for customer who buy domain name from name cheap? Make that clear.

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ID
#3442729 Review #3442729 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Website

Took my web site and all my emails down with out any call or email. Super hard time getting in touch with Namecheap. DO NOT RECOMMEND!!!!!!!!!!
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ID
#3426713 Review #3426713 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

I would like to cancel my services

I've tried to cancel my subscription on line and via email many times to no avail. So I contacted my credit card provider to stop any further auto renewals. I'm now trying to contact customer service but I keep getting no where this way also. Please provide a valid number. I will try again. The number on my account is no longer serviceable.
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ID
#3409035 Review #3409035 is a subjective opinion of poster.
Location
North Bergen, New Jersey
Pros
  • Low-cost domains
Cons
  • Having difficulty gettin a problem resolved
  • Getting a problem resolved
Preferred solution
Stop auto renewal
New Reviewer

Scam web site

purepugspupslovers@***.com Scam website Taking thousands of dollars from victims. Trying to contact to pull domain.
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ID
#3401909 Review #3401909 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Shut down domain

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account has been locked and they are asking me for suspicous information

Hi, It has been almost a month since I have been trying to get access to my account but they keep telling me it is locked. I tried getting help but I always get emails saying I should send my banking information which sounds very suspicious. Please I need this for my business, I have been loosing money. If I don't get a solution, I will open a lawsuit against you guys because this is becoming too frustrating. Best regards
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ID
#3370524 Review #3370524 is a subjective opinion of poster.
Location
Poissy, Ile-De-France
New Reviewer

Unrecognized transaction

My credit was charged without having purchased any product from Namecheap. I tried all way online to find a phone number to call name cheap but I couldn't find any
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ID
#3344958 Review #3344958 is a subjective opinion of poster.
Location
Toronto, Ontario
Loss
$55
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account access

I have change the password so many times that it is not letting me in does the security issue now with this and I am bipolar I am want to kill myself because of the stupid *** problem every *** time I change the *** password it doesnt *** work listen to the way Im talking this is making me *** crazy you people are costing me thousands of *** dollars because of this stupid *** not working I want to *** resolve it right *** now look at the way Im talking Im *** nuts I want to go insane break

User's recommendation: Use another site.

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ID
#3333078 Review #3333078 is a subjective opinion of poster.
Location
Downey, California
Loss
$30
Preferred solution
I miss September 1 respond I suffer from bipolar and I’m going *** crazy with this stupid problem

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