don h Qgh
map-marker Kent, Washington

NO CUSTOMER SUPPORT !!!

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I have a website hosted at name cheap. I changed my phone number. I tried to log on to namecheap but, can't because of 2FA. I tried to use there live chat to update my phone number but, live chat can' do that. I need to log on to update my phone number. Can you see where this is going ?? This is the stupidest *** web hosting site I have ever dealt with. No customer support phone number, live chat support that can't provide support, no way to update my info so no way to log on to my account.
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User's recommendation: AVOID AT ALL COSTS !!!

Anonymous
map-marker Spring, Texas

Domain not working

I bought my domain 2 weeks ago and it has not worked! I'm not happy and I'm about to get the authority involved
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Anonymous
map-marker Atlanta, Georgia

CARD EXPERIRED HOSTING Cancelled

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My credit card on file expired and I was not contacted. Namecheap deleted all of my information and stopped communication via email. No way to talk to anyone verbally all communication is via email ticket system. Horrible customer service... I have requested a full refund and moving my business elsewhere hence they did not restore my site with their back up. Pissed. I spent thousands of dollars building this site
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Loss:
$6900

Preferred solution: Full refund

User's recommendation: I dont recommend

Adra Xep

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Verified Reviewer
| map-marker Cathedral City, California

This company does not offer a telephone service so you cannot speak with a rep to resolve issues.

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This company does not offer telephone service, so you cannot speak with a rep to resolve issues. Get another company if you want to set up a web site.
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User's recommendation: Don't bother with this company.

Belinda L Pnj

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Verified Reviewer
| map-marker Mount Laurel, New Jersey

Speak with agent

I would like to speak with agent regarding an account that I have no knowledge of opening with your company and a charge have been made to my bank account.
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Loss:
$15

Preferred solution: Full refund

Marla H Iqj

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Verified Reviewer
| map-marker Atlanta, Georgia

Speak with the representative

If I ever get this issue resolved I will never use them again Never use this servic6 I've been trying to reach someone for days this has been the worst experience I've ever had trying to get signed to get signed up to any service they are unprofessional and Don't seem to be concerned about their customers
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Loss:
$8

Preferred solution: Full refund

Soheil N Mks

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My business is very much damaged by Namecheap (Customers Alert)

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My business is very much damaged by Namecheap (Customers Alert)
My business is very much damaged by Namecheap (Customers Alert) - Image 2
My business is very much damaged by Namecheap (Customers Alert) - Image 3
My business is very much damaged by Namecheap (Customers Alert) - Image 4
My business is very much damaged by Namecheap (Customers Alert) - Image 5
My business is very much damaged by Namecheap (Customers Alert) - Image 6

I bought 4 domains from www.namecheap.com and paid for them in full. They charged my account and withdrew the fee.

I got a receipt that the transaction was successful and that I purchased the domain with the date and time. Then, without notifying me, the business decided to return the fee to my account and put my domain back on the market, all the while, I was under the impression that I have the domain because of my receipt and not receiving any notification that it was canceled. So I went ahead and did all the rest of the governmental documentation and licenses with the IRS and other organizations. When I went back to work on my dashboard the next day, I realized it was canceled without any warning.

I tried to purchase the domain again since I had already registered it with different governmental organizations, but someone had already purchased it. All of the time, money, and effort I spent is lost because the business canceled my purchase without notifying me. I contacted them but they are not accepting any responsibility and keep saying they will not fix the problem they have caused for me and will not work on a resolution with me on the damage I experience because of their irresponsibility in conducting business and referred me to www.icann.org. ICANN cannot do anything for me since the domain is purchased already as they mentioned in their FAQ section.

If the business had let me know that they wanted to cancel my transaction, I could have provided what they needed or purchased the domain from somewhere else before someone else purchased it. Very careless and irresponsible company toward their customers and their businesses.

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Cons:
  • You might loss all your business and domains and reputation
  • Do not cover their mistake when they damage you
  • Do not care about your business at all as their customer

Preferred solution: Deliver product or service ordered

User's recommendation: I don't recommend dealing with [ www.namecheap.com ] even if they provide a discount. Based on my experience, sometimes it is better to pay a couple of extra dollars to a legit company than dealing with companies like " www.namecheap.com " and losing a lot more later or going through a trademark battle.

JESSE S Nfr
map-marker Nashville, Tennessee

POOR CUSTOMER SERVICE

poor listening skills, replies to email is hit and miss, each reply is a different team member, and each give you a different RESPONSE. EXPERIENCE HAS BEEN HORRIBLE
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Preferred solution: just want to re-new a domain. customer for a year with multiple domains in family.

User's recommendation: AVOID

Travis D Jhl

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Verified Reviewer
| map-marker Dallas, Texas

Recurring charge, locked out, status of TLD tpdungan.com

1. Locked out of account username=tpdungan & never can reset password by username, domain or email. 2. What is status of my new TLD tpdungan.com and 2 mailboxes? 3. What is status of older domain tpdungan.miami? 4. I never authorized a recurring charge of $23/month. I paid once for each domain and for starter mailboxes not business email. Travis P Dungan 954654****
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User's recommendation: Be very careful especially with payment methods.

Tallulah Gzt
map-marker Greensboro, North Carolina

Need assistance

it was a fax machineasdfasdfasdfaasdf I have no idea what is happeneingasdfasdfasdfasdf asdfasdfasdfasdf asdfasdf asdf asdf asdfasdf
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Odis Yne
map-marker Savannah, Georgia

Transfer domain

Steril beeping noise. No answer, no ring. y'all suck. ... jdnvjsajsdhf;jsduhfufbjfbaksjdbfueryiiuoednf;jsbc;ksdjbvaskdhvsdf;jsdfbskjdbfisudfisbdfksbfks
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Anonymous
map-marker Laurel, Maryland

Terrible response through the website. No phone number to talk to a live person.

Terrible response through the website. No phone number to talk to a live person. Takes too long to respond and then still dont resolve the problem.
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User's recommendation: Don’t go

1 comment
Robin S Gnw

Screwed up I want to talk to a Netflix person

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Impossible to get an answer from even their bot. I feel they should have a 24/7 online support that that works. Don’t just say you have this service. Deliver on it by making it accessible.

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I try to buy web hosting for domain name already bought elsewhere. No website yet. The only two option for the transaction is new domain or existing domain. I do have an existing domain but it was bought elsewhere. How do I make the purchase? For existing domain they assume that the domain was bought with Namecheap. What about if it was bought elsewhere can I still host there or not? Who can answer that question. Its been two days of wait and I tried every source of contact!
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Preferred solution: Let the company propose a solution

User's recommendation: Is thr webhosting service only for customer who buy domain name from name cheap? Make that clear

Anonymous
map-marker Rockford, Illinois

Refund and poor bot communication

I asked the for a refund or to buy another domain name and its saying I never asked. I dont have record of the exact date in my side but I asked a day or two after my purchase
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Anonymous
map-marker Washington, District Of Columbia

Originally I was annoyed that we could not speak in person

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Namecheap - Originally I was annoyed that we could not speak in person
Originally I wish that we could have spoken by phone ... But now they started using moving to veins over to name cheap... We are very happy with the automated service..ROB
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